Contact
How can I contact you?
Email is our preferred contact method: contact@alderly.store. You can also call +44 7918 042241, and live chat support is available.
Delivery
How much is delivery, and when will my order arrive?
Delivery to the United Kingdom is free. Orders are dispatched within 1–2 business days and typically arrive within 2–4 business days, for a total of around 3–6 business days. Read the full Delivery Policy.
How can I track my order?
See the order tracking section of our Delivery Policy, or email us with your order number.
Returns
Can I change my mind after ordering?
You have the right to cancel within 14 days of receiving your goods. How to cancel and return an order is explained on our Returns and Refunds page.
Our company
Who runs Alderly?
Alderly is operated by RE CLINIC LTD, company number 17181325, 195-197 Wood Street, London, England E17 3NU, United Kingdom.